Susan Bartlett, Senior Associate
"Innovation doesn’t have to be a really risky thing. You can apply structure and rigour -- not to get predictable results -- but to get meaningful results that are valuable to your business."
Published on:
2011
- Susan loves defining structure and meaning to solve amorphous, complex problems. She designs services and helps organizations develop internal innovation capabilities, working across a variety of industries, with a focus in health care. Her work is characterized by inventive approaches, assiduous attention to detail, and first-rate communication skills.
Prior to joining Cooler Solutions, Susan worked as a Senior Consultant at IBM Global Business Services. While there, she developed deep expertise in organizational change, project management, and enterprise architecture. Susan holds four university degrees, including a degree in Software Design from Queen’s University and a degree in Philosophy, Politics, and Economics from Oxford University, where she studied as a Rhodes Scholar.
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“Think of everything you know about engineers then forget all of it.”2011 -
"People who are practiced in collaboration will do better than those who insist on their individuality." - Twyla Tharp2011 -
“The Cooler team gets immersed in people’s worlds in order to get True Insight.”2011 -
“The greatest thing about our team is the passion. Everyone is extremely driven and very passionate about what they do here.”2011 -
“The measure of a great service or product design is its ability to fulfill functional needs and create an emotional connection, all the while delivering bottom line impact."2011 -
"Understanding is really a medium of good design."2011 -
“More than creating a beautiful product, you’re creating something that improves another person’s life.”2011 -
“Solution design encompasses something that’s complex, meaningful and can create change.”2011 -
“We can’t solve problems by using the same kind of thinking we used when we created them.” — Albert Einstein2011 -
"Above all, don't fear difficult moments. The best comes from them." - Rita Levi Montalcini, Nobel Prize winner, on her 100th birthday2011 -
“Reality leaves a lot to the imagination.” -John Lennon2012 -
"SNACK!!"2012
